We are proud of the quality hair we offer and have very low return rates. We inspect all hair before shipping. Due to health regulations and hygiene concerns, we will not be accepting returns of hair. Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length color, and texture desired. We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles. The only exception to this is receiving the incorrect order **Please note the photos of our hair are in their raw state and not altered or they are stock photos. Therefore, once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance. due to sanitary reasons, we are unable to accept any returns for a refund. At Artavia Lux, we have a strict policy of not offering refunds regular price items or any sale items However, if you are unsatisfied with your purchase, please feel free to contact us via email. We will be more than happy to provide you with store credit as a gesture of goodwill for any inconvenience caused.

Exchanges (if applicable)

We only replace items if they are defective. Exchanges will be replaced with the same item originally ordered; no substitutions will be granted. Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your new order will be processed within 72 hours.

ORDER ISSUES

IF THERE IS ANY PROBLEM WITH YOUR ORDER, PLEASE CONTACT US AS SOON AS POSSIBLE BY EMAIL. WE CAN BE REACHED AT SUPPORT@ARTAVIASLUX.COM

Cancelation policy.

Please be sure to check your order. Once your order is placed, we then start to work on all orders that cannot be canceled ALL DEPOSITS MADE CANNOT BE CANCELED OR REFUNDED ONCE THEY HAVE BEEN PROCESSED.